F.A.Q.

Frequently Asked Questions

How can I contact Seasons by Lily?

Our Customer Care team is always happy to help.

📧 Email: info@seasonsbylily.com

Simply send us an email, and we'll get back to you as soon as possible—usually within 24 hours on business days.

To ensure the fastest response, please send only one email per inquiry. We currently do not provide customer support via Instagram or Facebook.

Which payment methods do you accept?

We offer a secure checkout and accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Your payment is processed securely when your order is placed.

How long does shipping take?

Orders are processed within 1–3 business days, after which they are shipped with one of our trusted shipping partners.

Most orders are delivered within 5–10 business days.

For more information, please visit our Shipping Policy.

When will my order be shipped?

Orders are typically processed within 1–3 business days.

Please note that orders are not processed on weekends or public holidays.

Once your order has been shipped, you'll automatically receive a shipping confirmation email with your tracking number.

Where can I find my order information?

After placing your order, you'll receive a confirmation email.

Once your package has shipped, you'll receive another email containing your tracking information.

If you can't find either email, please check your spam or junk folder and add info@seasonsbylily.com to your safe sender list.

Can I change my shipping address?

If your order has not yet been processed, we may still be able to update your shipping address.

Please contact us immediately at info@seasonsbylily.com.

Once an order has entered the fulfillment process, we are unfortunately unable to make changes.

What happens if my package is lost?

If your package appears to be lost or hasn't arrived within the expected delivery window, please contact us at info@seasonsbylily.com.

We'll gladly work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Will shipping costs be refunded if I return my order?

Shipping costs, duties, taxes, and return shipping fees are non-refundable unless your item arrived damaged or we made an error with your order.

For more details, please see our Return Policy.

I'm not sure which size to order.

We recommend checking the Size Guide available on each product page.

If you need additional sizing advice, feel free to email us at info@seasonsbylily.com—we're happy to help you find the perfect fit.

Why was my order cancelled?

Occasionally, an order may be cancelled due to payment issues, stock availability, or verification concerns.

If your order has been cancelled, please contact us at info@seasonsbylily.com, and we'll gladly help you.

Can I cancel my order?

Because we begin processing orders quickly, cancellations are only possible within 24 hours after your purchase.

If you'd like to cancel your order, please contact us as soon as possible.

I ordered the wrong item or size.

If your order hasn't been processed yet, we'll do our best to update it.

Please contact us immediately at info@seasonsbylily.com.

Once an order has been shipped, changes are no longer possible.

How can I track my order?

As soon as your order ships, you'll receive a tracking number via email.

You can track your package anytime on our Track Your Order page using your:

  • Tracking number

  • Order number

  • Email address

How do I return an item?

We want you to shop with confidence.

If you'd like to return an item, simply contact us at info@seasonsbylily.com, and we'll guide you through the return process.

Please review our Return Policy for complete details and eligibility requirements.