Shipping policy
Shipping Policy
At Seasons by Lily, we are committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
Orders are typically processed within 1–3 business days.
Once your order has been shipped, you'll receive a confirmation email containing your tracking information so you can follow your package every step of the way.
Please note that orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery time is 5–10 business days, depending on your location.
While we always aim to deliver within this timeframe, occasional delays may occur due to high order volumes, customs clearance, weather conditions, or carrier-related issues.
Shipping & Fulfillment
To provide the best selection of products and competitive pricing, orders are fulfilled through our trusted fulfillment partners and shipped using reliable international carriers.
The shipping carrier may vary depending on your location and the fastest available shipping method.
Shipping Costs
Shipping costs are calculated during checkout based on your destination and selected shipping option.
Any available free shipping promotions will be displayed automatically at checkout.
Customs & Import Fees
Depending on your country, customs duties, taxes, or import fees may apply.
These charges are determined by your local customs authorities and are the responsibility of the customer where applicable.
Shipping Responsibility
Please ensure that your shipping address is correct before completing your purchase.
If you notice an error, contact us immediately at info@seasonsbylily.com. We can only update shipping information before your order has been processed.
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
Order Tracking
As soon as your order ships, you'll receive a tracking number via email.
You can track your shipment anytime through our Track Your Order page.
Need Help?
If you have any questions regarding your shipment or delivery, our Customer Care team is happy to assist you.
📧 Email: info@seasonsbylily.com
We aim to respond to all inquiries within 24 hours on business days.