Refund and return policy

Refund & Return Policy

At Seasons by Lily, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Trying on an item is perfectly fine, but items showing signs of wear, washing, or damage cannot be accepted.

To request a return, please contact us at:

Please include:

Our Customer Care team will provide you with the appropriate return instructions and return address.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used.

Any exceptions will be clearly stated on the relevant product page.

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Email us at info@seasonsbylily.com and include:

We'll work with you to find the best possible solution.

Please carefully review your shipping address before placing your order.

If you've entered an incorrect address, contact us immediately at info@seasonsbylily.com.

Address changes can only be made before your order has entered the fulfillment process.

If you have any questions about returns or refunds, our Customer Care team is always happy to help.

We aim to respond within 24 hours on business days.